At Bank of America, we want you to be delighted with the service you receive. If at any time you are not satisfied with the level of service you receive, please let me know. If I am not meeting your expectations, feel free to contact my manager, Dennykupferman at 516-395-39268 or by email at firstname.lastname@example.org. Once your transaction is complete, you may receive an invitation to complete a survey rating your satisfaction with this experience. Your feedback is extremely important to us and provides valuable insight into how we can better serve our customers.
We recently had the pleasure of working with Stuart Chaplin in securing a mortgage for a new home. From the very start, Stuart was a joy to work with. As one knows, the process of purchasing a home is one that can be filled with stress and numerous challenges along the way. However, Stuart’s professional expertise in the loan/mortgage arena coupled with his friendly demeanor, 24/7 availability via phone or email for any question ( no matter how big or small), and his willingness to secure the best mortgage terms for his customer makes him a gem in the business. He provided us with ample information about physician mortgages along with conventional mortgages, and educated us about the pros and cons of each. He even went the extra mile to answer my questions and phone calls during his own personal vacation time. Service does not get any higher than that!
As a busy physician, I truly relied on his knowledge, experience, and reliability to get the job done. Everything progressed in such a smooth and timely manner! He also sat down with us personally to go over the detailed paperwork and to understand every step of the mortgage process. To anyone contemplating using his services, do not hesitate to call him and entrust him with the process of securing a new home. He is the consummate professional and I recommend him without reservation!